Refund policy
Return eligibility
We stand behind our products and want you to feel confident in your purchase. If your item is not right for you, you may request a return within 60 calendar days of delivery for a refund of the returned item’s purchase price, subject to the conditions below. You may also request an exchange during this period.
To qualify, items must be in new condition: unworn or unused, unwashed, and free from stains, odors, or alterations. Returned items are inspected before a refund or exchange is approved.
Items clearly identified as final sale at the time of purchase are excluded from our standard return and exchange policy, except where required by applicable law.
How to start a return or exchange
Start your return or exchange through the Happy Returns portal, and follow the instructions provided. Please initiate your return before shipping merchandise back so that we can identify and track your package.
Items shipped directly from our manufacturer must also be registered for return or exchange through the Happy Returns portal and are subject to this policy’s eligibility requirements. Follow the return label and destination instructions provided for your specific request. Do not independently send these items to the manufacturer or our warehouse, or use the return address from the original shipment, unless our customer-service team has instructed you to do so in writing.
If you cannot access the portal or obtain the required return instructions, email us before shipping your items. These procedural requirements do not limit rights or remedies available under applicable law.
Keep your drop-off receipt and tracking information until your return is completed. Creating a return request or receiving a shipping label does not constitute approval of a refund or exchange.
Package contents and changes to your return
Follow the instructions provided for your selected return method, including use of the return shipping label or drop-off QR code supplied through the portal, as applicable. Each return package must contain only the items registered in that specific return request, with the correct quantities and corresponding return documentation. Do not include additional items or combine items from separate return requests in the same package unless our customer-service team has authorized this in writing.
If you wish to add or remove an item, change a quantity, or switch between a refund and an exchange after creating your return request, contact our customer-service team before shipping or dropping off your package. These changes cannot be made by customers directly after the request has been created.
Our team will update or replace the request and provide the appropriate shipping label and packing slip, or other return instructions, as applicable. Please wait for the updated instructions before sending your package, and do not use the original label or packing slip if we have replaced them.
Items that do not match the registered return request and accompanying documentation require additional review and may delay processing. Including an unregistered item in a return package does not automatically authorize its return, refund, or exchange.
Unauthorized returns
Please do not independently mail merchandise to our warehouse, use a different shipping label, or send items to an address from your original shipment unless our customer-service team has authorized you to do so in writing.
Packages sent without a registered return request or outside the provided return instructions are unauthorized returns and are not accepted for routine refund or exchange processing. If you have already sent a package this way, contact our customer-service team with your order number, tracking information, and a list of the items sent so we can review the situation and provide next steps. Delivery of an unauthorized package does not itself establish approval of a refund or exchange.
Warehouse receipt and inspection
Please allow up to 20 business days after your returned merchandise is delivered to our designated warehouse for us to inspect the items, determine eligibility, and process an approved refund or exchange.
This period begins with delivery to our warehouse, not when you submit your return request, create a label, or drop off your package with a carrier or return location. Return transit time is separate from warehouse processing time.
We reserve the right to decline a standard return or exchange if inspection shows that the merchandise does not meet the eligibility requirements stated above. We will email you the outcome of the inspection and, if your request is declined, explain the reason.
Refunds
For approved returns, we will issue the refund to the original payment method within the warehouse processing period described above. Original shipping charges are non-refundable for standard returns, except where required by applicable law.
We will send an email confirmation when your refund has been issued. After issuance, please allow up to 10 to 15 additional business days for the funds to appear in your account, depending on your bank or payment provider. This bank processing period begins when the refund is issued, not when the return is requested or the package is dropped off.
If your refund has not appeared after 10-15 business days, please contact our customer-service team with your order number so we can help trace it.
Exchanges
Exchanges are subject to inspection approval and inventory availability. Approved exchanges are processed within the warehouse processing period described above; delivery of the replacement item requires additional shipping time.
If your requested replacement is unavailable, we will contact you about an alternative or a refund for the eligible returned merchandise.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact our customer-service team with your order number and a description of the issue. Include photographs and/or videos where possible so we can review the issue and help arrange an appropriate resolution.
The standard condition requirements and final-sale exclusions above do not limit any rights or remedies you have under applicable law.
Customer service
Our customer-service channel is hello@no-limbits.com. No Limbits does not offer telephone customer service or publish a customer-service telephone number.
For this policy, business days are Monday through Friday, excluding U.S. federal holidays.
Last updated: October 6, 2026.